Transportation Policy
Company Name: Manly Soles LLC
Website: manlysoles.site
Email: ntenda@manlysoles.site
Phone: 775-400-8367
At Manly Soles LLC, we’re committed to ensuring that your shopping experience is smooth from start to finish — and that includes timely, reliable delivery of every order. This policy outlines how we handle the shipping and transportation of your products.
1. Order Processing Time
- All orders are processed within 1–3 business days after the order is placed.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been shipped, including tracking information.
2. Shipping Options & Delivery Times
We currently offer domestic shipping within the United States:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–8 Business Days | Free over $75 / $5.99 under $75 |
| Expedited Shipping | 2–4 Business Days | $14.99 |
Note: Delivery times may vary depending on the destination and during peak seasons or weather delays.
3. Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package through the carrier’s website at any time.
If you do not receive a tracking email within 3 business days of ordering, please contact us at ntenda@manlysoles.site.
4. Shipping Carriers
We partner with reliable shipping carriers such as:
- USPS
- UPS
- FedEx
The carrier used may vary depending on your location and the shipping option selected.
5. Shipping Restrictions
- P.O. Boxes and APO/FPO addresses: At this time, we do not ship to P.O. Boxes or military addresses.
- International Shipping: Currently, we only ship within the U.S. We’re working on expanding to international customers in the near future.
6. Delivery Issues
If your order shows as “delivered” but you haven’t received it:
- Double-check the shipping address provided.
- Look around your delivery area (porch, mailbox, neighbors).
- Contact the shipping carrier directly using your tracking number.
If you still cannot locate your package, email us at ntenda@manlysoles.site and we’ll assist you as best as we can.
7. Damaged or Lost Packages
If your item arrives damaged or appears to be lost in transit, please notify us within 48 hours of the expected delivery date. Include:
- Your order number
- A description of the issue
- Photos (if applicable)
We will file a claim with the carrier and work to replace or refund your item promptly.
8. Address Changes
Please ensure your shipping address is correct at checkout. If you need to make a change, contact us immediately. Once your order has been processed or shipped, we may not be able to make changes.
9. Questions?
For any shipping-related questions or support, our customer care team is ready to help:
📧 Email: ntenda@manlysoles.site
📞 Phone: 775-400-8367
📍 Address: 1010 MS-12, Starkville, MS 39759
🕘 Business Hours: Monday – Friday, 9 AM – 6 PM CST