Website:manlysoles.site
Email: ntenda@manlysoles.site
Phone: 775-400-8367
Effective Date: [Insert Date]

At Manly Soles LLC, we stand behind the quality and craftsmanship of our footwear. If for any reason you’re not completely satisfied with your purchase, we’re here to help make things right.

1. Return Eligibility

To be eligible for a return or exchange:

  • Your request must be made within 14 days of the delivery date.
  • Items must be unused, unworn, and in their original condition with original packaging and tags intact.
  • Proof of purchase (order confirmation or receipt) is required.
  • Sale items and gift cards are non-returnable unless defective.

2. How to Initiate a Return or Exchange

  1. Email us at ntenda@manlysoles.site with your order number, reason for return, and whether you want a refund or exchange.
  2. Wait for our confirmation email with return shipping instructions.
  3. Send your item(s) back to us using a trackable shipping method.

Note: Customers are responsible for return shipping fees unless the item was incorrect or defective.

3. Refund Process

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–10 business days back to your original payment method.

Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

4. Exchange Policy

We do not offer direct exchanges. To receive a different size or style:

  1. Return the original item for a refund.
  2. Place a new order for the desired item.

This ensures the fastest service and product availability.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of receiving your order:

  • Include a clear photo of the issue.
  • Provide your order number and a brief description.

We’ll work quickly to send a replacement or issue a full refund.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days after confirmation:

  • First, check your bank account or payment method again.
  • Then, contact your credit card company or bank—it may take time before your refund is officially posted.
  • Still no luck? Contact us at ntenda@manlysoles.site and we’ll assist you.

7. Questions? We’re Here to Help

We want every Manly Soles customer to be completely satisfied. If you have any concerns about your order or this policy, please don’t hesitate to reach out.

📧 Email: ntenda@manlysoles.site
📞 Phone: 775-400-8367
📍 Address: 1010 MS-12, Starkville, MS 39759